![]() South Korean president Yoon Suk-yeol ratched up scrutiny over the company’s monopoly on services and its apparent lack of contingencies.While the majority of Kakao’s systems were restored by Wednesday, miscellaneous functions like payments for taxi and restaurant bookings remain unavailable for some.įallout from the outage:The ensuing government and public outrage resulted in the resignation of Kakao’s co-CEO When Nam-koong.Euntaek said Kakao “will increase infrastructure investment so we can be prepared for shutdown of a data center or two.”."We did not prepare for a complete shutdown of an entire data center," said Kakao's co-CEO Hong Euntaek, adding that previous emergency drills had mostly involved contingencies for traffic surges.Kakao, which started as a messaging platform KakaoTalk, has more than 47.5 million users in South Korea, per Forbes.The outage locked tens of millions of users out of messaging, payments, online shopping, maps, games, and ride-hailing services.The 11-hour outage was reportedly caused by a data center fire near Seoul that downed 32,000 servers-30% of the company’s total servers. ![]()
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